Claims Officer
We are a business support services firm with offerings in Human Resource Management, Expatriate and Allied Services, and Estate Management. Our client, a pace setter in the insurance Industry is seeking to hire a talented Claims Officer.
Key Focus
Individually accountable to provide immediate response to administrative requirements in
accordance with SLA parameters, in a processing environment. A Senior Administrator is fully
multi-skilled across products and processes, and has extensive relevant experience.
Description
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an Indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- May act as mentor to less experienced Administrators.
- Fully multi-skilled across products and processes.
- Has extensive, relevant experience.
- Often acts as a resource for less experienced staff.
Key Result Areas
Personal Effectiveness
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results
- Accepts and lives the company values.
Coaching
- May act as mentor to less experienced administrators.
Documentation Processing
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Provides an indirect service to customers and intermediaries.
- Responds to immediate administrative requirements within procedure.
- Delivers on daily production standards.
- Uses standard administrative techniques to coordinate own work.
Quality Assurance
- Performs quality checks on own work.
- Adheres to service and quality standards
Qualifications and Experience
- Relevant tertiary qualification / first degree or its equivalent.
- 5 years of working experience.
- Good Analytical skills, technical/insurance product knowledge
Skills
- Excellent Communication skills