Conversion Consultant
The Opportunity Join a fast-growing organization driven by strategic acquisitions! As a Conversion Consultant, you will own the critical "go-live" phase, transitioning newly acquired clients from legacy systems onto our core processing platform. If you are a methodical, data-savvy problem solver who loves translating complex data and guiding clients through major software transitions, this is your next step.
Compensation: $90,000 CAD / year Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday) Location: 4269 St Catherine West, Westmount, Canada
What You'll Do (The Core Focus)
- Lead the Transition: Own the client journey from legacy system to go-live, setting expectations, delivering system training, and running initial payrolls.
- Master Data Mapping: Analyze, validate, and troubleshoot client data from various formats (text, CSV) to ensure 100% accurate system setup.
- Solve Complex Problems: Partner with internal technical teams to resolve setup discrepancies, mitigate deployment risks, and optimize implementation processes.
- Deliver Clean Cutovers: Conduct gap analyses between old and new systems to advise clients on workflow changes before handing them off to the ongoing service team.
**What You BringExperience: **
- 1+ years of payroll processing, tax, or benefits administration experience.
- Prior experience in software implementations or system conversions is highly preferred. Data & Tech Skills: Intermediate to advanced Excel skills with a thorough, analytical mindset.
- Comfortable typing at least 35 WPM.
- Client-Facing Power: Exceptional interpersonal skills with a proven ability to manage multiple concurrent projects and handle customer de-escalations smoothly.