Customer Service Agent, Cargo Signal

Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities. As a Customer Service agent, you will be the first point of contact for Cargo Signal customers worldwide. You’ll directly interact with Cargo Signal customers and service providers by e-mail, chat, and phone. You will receive orders, answer questions, and solve problems, while maintaining our company's reputation for high-quality service. Customer Service agents input and update shipment tracking information in Cargo Signal’s software platform. This includes using software to make route plans on maps and configured tracking devices. You will help us launch Cargo Signal’s operation in Latin America. You will be part of our global Cargo Signal Command Center team, collaborating with logistics experts based in North America, Europe, and Asia. Together, we provide 24/7 support and monitoring services to ensure seamless operations. You'll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us. ResponsibilitiesManage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.Provide friendly and professional customer service, ensuring a positive customer experience.Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.Verify data accuracy by cross-checking information against source documents and resolving discrepancies.Maintain data cleanliness by identifying and correcting outdated or inaccurate information.Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.Develop relationships with key customers to promote customer satisfaction and retention. Report cust...

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