Customer Service Representative Full time (Wedding Services)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.
Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.
Key Specific Tasks VA will do
Managing workflows and tasks in CRM (Dubsado)
Email communication and customer service
Invoicing and bookings management
Tools/Software to use
Dubsado (CRM system) - must have experience or ability to learn quickly
Slack - for communication
Asana - for task management
Qualifications
- At least 3 years of proven experience as Customer Service Representative assisting international clients
- Excellent English communication skills, both written and verbal
- Impeccable interpersonal skills
- Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
- Experience with word-processing software and spreadsheets (e.g. MS Office)
- Knowledge of online calendars and scheduling (e.g. Google Calendar)
- Excellent phone, email, and instant messaging communication skills
- Tech Savvy
- Proactive attitude
- Able to work on a graveyard shift
Technical Requirements
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-F...