Digital Data Expert (with Product Owner role)
At ING we are looking for Digital Data Expert (with Product Owner role)
Your role and work environment
We are looking for a talented and enthusiastic Digital Data Expert (with Product Owner role) to join our Cross Domain Data Partners Team of Data & AI Tribe in Spain.
The responsibility of this team is to ensure delivery and compliance with regulatory reporting obligations and global initiatives, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that’s our DNA.
Your key responsibilities
As a Digital Data Expert, with Product Owner role for COO areas, you will:
As a key member of a squad, you will provide a broad knowledge on ING products, services, channels, and Regulatory Reporting.
You are part of the delivery team to define functional requirements, participation in testing and support before the Go-live.
You control the process of Business, Regulatory and Global reporting, solve the incidents in case of errors, provide the information and help to the support teams or the providers.
You identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations. You represent the voice of the internal customer improving the processes.
You are responsible for improving the service with an end-to-end mindset, for the day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.
You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!
Master or bachelor’s degree between 3/6 years of experience managing complex projects.
Be able to translate customer feedback into improvements of our digital journeys.
IT affinity: understand how the customer journeys connect to the underlying IT landscape, incl. the technical dependencies on components owned by other Tribes; and communicate with, and where necessary challenge, the IT developers and architects.
Strong effective presentations skills.
Excellent communication skills. Ability to communicate with both technical and non-technical audiences.
Strong English is a must have.
Remote Collaboration: be adept at collaborating with team members in different time zones and cultural backgrounds.
Cross-Cultural Sensitivity & Empathy: Being aware of cultural differences within the offshore team fosters a positive and harmonious work environment.
Adaptability: be flexible and adaptable to changing circumstances and time zone differences.
Prioritization: Strong prioritization skills and ensure the team focuses on delivering high-impact results.
Risk Management: Identifying potential risks in an offshore setup and implementing measures to mitigate them ensures smoother project execution.
Deadlines Management: Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.
Stakeholder Management: Engaging and managing stakeholders effectively for successful project outcomes.
Problem-Solving: Strong problem-solving skills enable to address challenges and obstacles that may arise
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Balance That Works.
We put balance to work, so you can do it too. With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.
Meal allowance.
Receive your meal allowance in the way that best suits you: through a meal card or directly in your payroll, giving you greater flexibility and convenience in managing your everyday needs.
More than an office.
In our offices you can find doctor’s office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more!
Health and life insurance.
We help you protect what matters most to you, including you and your immediate family.
Flexible remuneration.
Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our flexible remuneration model.
Commuting made easier.
Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient.
Banking benefits.
Loans with preferential banking conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
Our 360º wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing.
On-site physiotherapy service.
A strong wellbeing culture, including Wellhub access, sports communities and activities.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
Get to know Us
We are a team of more than 1900 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.
Job Application Safety Reminder
We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
Check the sender’s email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
No payments or banking details will ever be requested: If someone asks for this information, it’s a scam.
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En ING buscamos un/a Digital Data Expert (con rol de Product Owner)
Tu puesto y entorno de trabajo
Buscamos una persona talentosa y entusiasta para incorporarse como Digital Data Expert (con rol de Product Owner) al equipo Cross Domain Data Partners de la Tribu de Data & AI en España.
La responsabilidad de este equipo es garantizar la entrega y el cumplimiento de las obligaciones de reporting regulatorio y de las iniciativas globales, proporcionando desarrollos de alta calidad basados en la metodología Agile. Hacer que las cosas sucedan, ayudar a otras personas a tener éxito y estar siempre un paso por delante forma parte de nuestro ADN.
Tus principales responsabilidades
Como Digital Data Expert, con rol de Product Owner para las áreas de COO, tendrás las siguientes responsabilidades:
- Como miembro clave de un squad, aportarás un amplio conocimiento sobre los productos, servicios, canales y reporting regulatorio de ING.
- Formarás parte del equipo de entrega para definir requisitos funcionales, participar en las pruebas y proporcionar soporte antes de la puesta en producción (Go-live).
- Controlarás el proceso de reporting de negocio, regulatorio y global; resolverás incidencias en caso de errores; proporcionarás información y apoyo a los equipos de soporte o proveedores.
- Identificarás los productos o servicios que mejor respondan a las necesidades manifestadas por la clientela, utilizando tu experiencia para proponer cantidades y configuraciones de producto. Representarás la voz de la clientela interna, mejorando los procesos.
- Serás responsable de mejorar el servicio con una visión end-to-end, del rendimiento diario, de construir operaciones y servicios de negocio fiables, y de coordinar la relación con partes internas y externas.
Trabajarás con los equipos de Riesgos, Cumplimiento Normativo y Legal para garantizar que nuestros productos y servicios cumplen con la normativa y las políticas aplicables.
¿Qué estamos buscando?
¿Quieres saber si este puesto está hecho para ti? Estas son algunas de las cualidades que más valoramos para este rol. Y si encajas con ellas… ¡no dudes en presentar tu candidatura!
- Titulación de grado o máster y entre 3 y 6 años de experiencia gestionando proyectos complejos.
- Capacidad para transformar el feedback de la clientela en mejoras de nuestros recorridos digitales.
- Afinidad con IT: comprender cómo los recorridos de cliente se conectan con el entorno tecnológico subyacente,...