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- Design, implement and review the SOP in Air Import operating procedures.
- Shipment KPI to be achieved.
- To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner.
- Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction.
- Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue.
- Manage and monitor sub contractor’s performance.
- To create job file, raise PO and invoice billing according to the billing KPI
- Support Air export dept and AWB creation if needed
- Develop and maintain the relationship with key clients and overseas office/agent.
- Coordinate with Sales team on RFQ and quotation submission. Implement and monitor efficiency reviews.