Program Manager Learning Design and Delivery Humanities
Job Profile
Instructional Design Manager 1
Job Family
Instructional Design and Technology
Time Type
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary
Manages individuals that provide instructional design support for in one or more units to develop routine resources and materials to support teaching and learning.
Job Description
The Program Manager Learning Design and Delivery Humanities in ASU’s Learning Enterprise leads the outcomes, operations, and people management for a multidisciplinary team responsible for a thematic subset of Universal Learner Courses (ULCs) within the Humanities and disciplines including psychology, sociology, history, political science, criminal justice, English, communications, and education.
This role ensures access to high-quality, scalable learning experiences for a range of learners in the P–20 pipeline, including high school learners, working adults, and those seeking pathways into college and careers.
The Program Manager provides strategic and operational leadership across the design, delivery, and continuous improvement of courses, ensuring a cohesive learner experience. They directly supervise Instructional Designers, Senior Instructional Designers, Instructional Design Associates, Online Course Managers, Senior Online Course Managers, Course Coordinators, Pro re nata (PRN) staff and student workers within their academic stack, cultivating a high-performing, collaborative, and data-informed team culture that drives innovation, quality, and learner success.
This role bridges design and delivery operations, partnering with faculty of record, academic units, instructional design and media teams, and learner success partners to uphold Learning Enterprise standards for equity, accessibility, and academic rigor. The Program Manager also leads data-informed planning and process improvement efforts that strengthen scalability, efficiency, and instructional excellence across their discipline stack.
As a strategic leader, the Program Manager contributes to the long-term growth and sustainability of the Universal Learner Course portfolio, ensuring alignment with ASU’s mission of universal access to high-quality education and the Learning Enterprise’s vision for innovation at scale.
This is a full-time, benefits-eligible position. This is an at-will position. As an at-will employee, you and ASU are entitled to terminate the employment relationship at any time and for any reason except an unlawful one.
This role is not fully remote. This role is based at ASU’s Tempe campus. All applicants must be eligible to work in the United States. ASU will not sponsor this position; the applicant must be eligible to work in the U.S. without sponsorship. A Fingerprint background check is a mandatory step in the hiring process.
Salary Range: $70,000 - $72,000 per year; dependent on experience
Job Duties
Lead and Develop a High-Performing Team
In collaboration with the Senior Director of Learning Design, you will develop and manage a high-performing, and values-aligned team within the Learning Enterprise.
- Supervise a multidisciplinary team—including instructional designers, senior instructional designers, instructional design associates, online course managers, and coordinators, part-time staff and student workers—ensuring alignment between course design, delivery, and operational execution across all Universal Learner Course modalities.
- Provide ongoing coaching through regular meetings, offering feedback, alignment on goals, and recognition of achievements.
- Review team performance metrics (e.g., grading turnaround time, course quality scores, learner satisfaction), oversee workload distribution, and develop improvement or staffing plans as needed.
- Design and implement professional development and mentorship structures that support continuous growth, leadership development, and role progression.
Drive Operational Excellence and Process Management
You will ensure smooth and efficient operations across your academic stack by developing and optimizing workflows and communication structures.
- Develop and document key processes (course launches, revisions, escalations) and maintain standardized templates and communication guides for consistency across teams.
- Establish cross-functional communication rhythms (e.g., monthly syncs between design, OCM, and grading teams) and monitor operational OKRs such as course readiness, faculty satisfaction, and learner outcomes.
- Coordinate with learner support, technology, and academic partners to resolve operational challenges and ensure timely assistance for learners and faculty.
- Lead or co-lead process improvement initiatives in areas such as grader management, faculty onboarding, data reporting, and AI-assisted design.
Foster Faculty and Partner Engagement
You will serve as the primary liaison for faculty and external partners within your academic stack, ensuring strong collaboration and alignment.
- Manage relationships with faculty of record, coordinating course development, revisions, and quality reviews with design teams.
- Lead communication and feedback loops with faculty, integrating insights from learners and instructors to improve course quality and consistency.
- Collaborate with Learning Enterprise leadership, Academic Enterprise, the Provost’s Office, EdPlus, and academic units to advance Universal Learner Course quality, innovation, and scalability goals.
Advance Course Quality, Design, and Learner Experience
You will lead efforts to ensure high-quality, equitable, and innovative learning experiences across your academic stack.
- Provide strategic leadership to ensure cohesive alignment between course design, delivery, and learner experience across both session-based and on-demand modalities.
- Lead your team through course build, revision, and improvement cycles, ensuring all courses meet ULC design standards and quality metrics.
- Support the adoption of new media, AI tools, and emerging technologies that enhance learner engagement, accessibility, and instructional quality.
Use Data and Technology to Drive Evidence-Based Decisions
You will leverage analytics and technology to inform strategic decisions, improve learner outcomes, and enhance operational efficiency.
- Review and interpret stack-level data dashboards to assess learner performance, operational efficiency, and instructional design impact.
- Translate data insights into actionable strategies for improving course quality, learner outcomes, and team operations.
- Prepare and present data summaries and visualizations to communicate performance and improvement outcomes to leadership and stakeholders.
Lead Strategic Growth and Continuous Improvement
You will play a key role in shaping the long-term growth and sustainability of the Universal Learner Course portfolio.
- Partner with the Director of Learning Design to set strategic priorities for course development, delivery, and revision within your academic stack.
- Align staffing, resources, and operations with institutional goals for access, equity, and scalability.
- Contribute to enterprise-wide initiatives that advance Learning Enterprise priorities for innovation, learner success, and cross-unit collaboration.
- Identify and implement opportunities to strengthen systems, workflows, and partnerships for sustainable growth and improved learner impact.
Other duties as assigned.
Desired Qualifications
- Supervisory and Team Leadership: Demonstrated experience directly supervising professional staff (such as instructional designers, course managers, or coordinators) and managing team performance, development, and workload across multiple projects or course deliveries.
- Program or Operational Management: Proven ability to manage large-scale instructional operations or academic programs, including scheduling, staffing, quality assurance, and process documentation across various course portfolios.
- Instructional Design and Learning Science Expertise: Experience designing or evaluating online courses using frameworks such as backward design, Universal Design for Learning (UDL), or Quality Matters (QM), and applying learning analytics to improve design quality and learner outcomes.
- Data-Informed Decision-Making: Demonstrated ability to analyze and interpret learner, course, or operational data to inform strategic planning, identify improvement opportunities, and evaluate program impact.
- Faculty and Stakeholder Collaboration: Experience partnering with faculty, subject matter experts, and academic units to align course quality, rigor, and delivery with institutional standards and learner needs.
- Cross-Functional Process Improvement: Proven success creating or refining scalable workflows, communication systems, or process improvements that enhance efficiency and collaboration between design and delivery teams.
- Education: Master’s degree in Instructional Design, Educational Technology, Learning Sciences, Curriculum and Instruction, Higher Education Administration, or a closely related field. Background in science or mathematics preferred.
Working Environment
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
- Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
- May be required to perform tasks in the field within and/or across University campuses.
Department Statement
About the Learning Enterprise
ASU’s Learning Enterprise expands universal access to...