Quality Assurance Officer - SBR
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Quality Assurance Executive, a typical day will include:
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Assure complete and accurate processing of documents pertaining to sales.
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Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
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Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
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Review details of contracts with customers.
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Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
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Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
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Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.
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Always follow company policies and safety procedures.
To Become a Quality Assurance Executive
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Available to work a flexible schedule to include weekends and holidays.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
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Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.